Under the theme “Unlocking Value Creation by Putting the Customer First,” the WPS 2022 looked at how the industry can deliver the best experience to its customers.ĭigital, Data and Retailing Symposium (DDR) 2021 The IATA World Passenger Symposium (WPS) took place in Manama, Bahrain on 01 – 03 November 2022 at the Gulf Hotel Bahrain, kindly hosted by Gulf Air. Rajesh Dogra, Chief Customer Experience Officer & Global Head of Airport Operations, Air India "IATA World Passenger Symposium provided a great platform to learn about latest developments in the industry, to raise issues of common interest and enabled networking with various stakeholders. It is a great forum for open discussion on various customer facing challenges and necessary improvement." "WPS is a great opportunity to network and mostly learn more on airlines' challenges and future. Saleh Bukhari, GM Sales Distrbution Strategy "It is a great event that helps us to grow our network, meet aviation experts, discuss opportunities with vendors, and learn more about the trends in the Airline industry."ĭr. Vikas Manra, Head of Global Business Development & Distribution, Gulf Air Best speakers from across the world, best commercial leaders sharing their experiences. "An absolute must attend symposium for any one in Commercial, Distribution, Passenger Experience or Accessibility. Testimonials from past attendees of WPS :
A diverse set of delegates including airline representatives, services and solutions providers, delegates from finance, retailing and the banking sector, consultancy firms, start-ups, fin-techs, etc.Network with a variety of industry representatives.Meeting opportunities with industry decision makers.Great industry intelligence and news of upcoming trends in airline industry.Exclusive insights from industry representatives on challenges and opportunities in the airline industry.The World Passenger Symposium(WPS) combines the former Digital and Data and Retailing Symposium, the Global Airport and Passenger Symposium and the Accessibility Symposium into a single event to reflect the importance and connectedness of all three elements to the customer experience Why should you attend?
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